The Surge Send Experience

File sharing and storing made Fast, Easy, Instant, Secure. Phew, isn't that a relief!

Transfer up to 50GB per file. Pause and Resume transfers, get faster downloads with Super Surge! Complete privacy of files - no scans, no sneak peeks and that is only the beginning!

Say Hello to Surge Send

First there were planes - fast, light, easy flying machines. Now there is Surge Send.

Surge Send is a file storing and sharing platform designed for those of you looking to transfer large files. It does not let turbulent internet connectivity, device switching, and other interruptions to get in the way of use. It keeps pace with your needs and increases efficiency. With Surge Send, you can now send and store a wide range of files from designs and photographs to videos, large manuscripts and more - anytime, anyplace. For better security, files can be password-protected and expiration dates can be pre-set. Multiple storage options, an easy interface, and guaranteed delivery of files make the Surge Send experience efficient, easy, and reliable. Are you ready to fly Surge Send-style?

Benefits

      

Pause upload and resume at your convenience

      

Know when senders receive and download files

      

Enjoy bigger uploads and storage options

      

Encrypt confidential files

      

Transfer from multiple devices

      

Share files publicly

      

Ensure faster and guaranteed downloads

Surge Pause

Work stalled due to file upload failure? Work flow frequently interrupted? You can pause uploads and resume once net connectivity is regained. Enjoy enhanced productivity, freedom to move, and better workflows.

Your Easy-Breezy Guide to Surge Send

Drag and drop files

Enter email ids

Transfer...and let it fly!

Write a personalized message

   

Choose if files can be publicly downloadable

   

Send the files! Get notified when files are received and downloaded

          
   

Set an expiration date

   

Opt for Super Surge for faster and guaranteed downloads

Feel awesome...you're on the way to becoming a file-sharing pro!

No, all you need to do is simply click on the big symbol against the "Add more files" text and select the files that you want to share. Select them all at once or one by one and click "Send". As simple as that. No need to compress your files or folders.

You can send upto 3GB and store upto 5GB data in one month. The files will remain on the cloud forever or until the expiry date set by you. If you use 3GB of data in a month, then you will not be able to upload or generate the download links. If you send or upload much larger files, then we would recommend the Surge Send Pro which will offer you greater flexibility in the number of files to send or download. Find out more about Pro here.

You can send or store files up to 5GB in size. However, with Pro your file size limits for transfer, upload or storage increases.

Surge Send supports all file formats.

The "Oops, something went wrong" message appears in two instances: we didn't receive your files or the recipient's email was incorrect. In the first instance, it's likely that the file transfer was interrupted by a temporary loss of your internet connection. To restart your file transfer, go back to the homepage and re-upload your files. Please ensure you have good internet or WiFi connectivity. You will also see the error message if the email address of the recipient is incorrect. Re-check the email address and ensure you have typed it correctly and that there are no spaces between the letters.

Your upload speed could be slow because there are some issues with your Internet Service Provider (ISP) or errors in your broadband router configuration or there are some technical issues with your home network.
You can diagnose and fix the issues that are causing slow internet connection. Here are some tips.

  1. Call your Internet Service Provider and ask them to check their network configuration or check for technical blockages.
  2. If you're using an antivirus software, install the latest version. Turn off the web shield option or HTTP checking.
  3. Check your router settings and ensure that they follow the manufacturer's and ISP's guidelines.
  4. Check and close any programs running in the background that are eating up your bandwidth.

While we try to ensure all file transfers happen seamlessly, interruptions will occur if the uploaded file is corrupted. Ask your sender to check the file(s) and resend them. Also, it's possible that you don't have the necessary software required to open the file transfer. Please contact your sender and ask them about compatible software or programs required to open the files.

The download link sent by us will not work in two likely instances. In the first instance, the download link has expired which happens if the transferred files have gone past the expiry date. You will have to contact your sender and ask them to re-send the files to you. In the second instance, you would have most likely entered an incorrect password. Please re-check your password and try again.

Yes, you can share your files with a user who is not registered on Surge Send. All you need to send across your files is an active internet connection and the correct email ID of your recipient.

You don't have to register to use our services. However, you will need to have an active and valid email ID to send files through Surge Send. We will also send all updates regarding your file transfers to your email ID.
However, if you want to access the features of our premium services-Pro , you will be required to register with us.

You don't have to pay to use Surge Send's Regular service. However, to access our premium features-Pro or services, select the option that matches your requirements and follow through the billing cycle to upgrade your Surge Send service.

To change your billing address, click on "My Information" under the "Account" link in the top navigation of any page. The "My Information" page will show fields to add or change your billing address. Before exiting the page, ensure that you save the changes.

Transfer

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